Refund Policy

Last update: September 6, 2026.

Paddle processes Gerenciador PRO purchases as Merchant of Record. Mandatory rights provided in the buyer's country always prevail.

1. Deadline

You can request a refund analysis from first subscription charge in until 14 calendar days after purchase. Renewals and other situations follow applicable mandatory rights and current Paddle policy.

2. How to request

Use the “View receipt” or “Manage subscription” link in the confirmation email, access paddle.net and choose the refund option, or consult our support channels. Enter the email used for the purchase and the transaction identification. Never send password or complete card details.

3. Analysis and processing

Eligibility is verified by transaction records and product usage, without limiting legal rights. When approved, the amount is preferably returned using the same payment method. The deadline for appearing depends on Paddle, the bank and the method used.

4. Technical failure

If a material defect prevents access to contracted functions, contact support to attempt correction. If the problem persists, Paddle may process the refund in accordance with the law and its current policy.

5. Effect on access

A confirmed refund revokes transaction-related PRO access. Data may be retained for the period required for legal obligations, fraud prevention and dispute resolution.

6. Reference of Paddle

This policy complements the Paddle Refund Policy. In dispute over transaction processing, the terms of Paddle and the mandatory rights of the buyer apply.

Contact

Email: support@gptrademanager.com

Translated versions: translations are provided for convenience. In case of divergence, the Portuguese version is the reference, without limiting mandatory rights applicable to the buyer.